Shipping policy

Shipping Policy

1. Overview

We aim to process and deliver your orders quickly, safely, and reliably. This Shipping Policy outlines our processing times, delivery options, and important details regarding shipments.

2. Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Orders placed after business hours will be processed the next working day.
  • During peak periods or promotions, processing times may be slightly longer.

3. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 3–10 business days
  • International Shipping: 7–21 business days

Delivery times are estimates and may vary due to external factors such as customs delays or carrier issues.

4. International Shipping

  • We ship worldwide.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • Customs processing times may affect delivery speed.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment in real time.

6. Shipping Carriers

We partner with trusted carriers to ensure reliable delivery. Carrier selection depends on your location and chosen shipping option.

7. Delays & Issues

While we strive to meet delivery estimates, delays may occur due to:

  • Weather conditions
  • Carrier disruptions
  • Customs processing
  • Postal service issues

We are not responsible for delays caused by shipping carriers but will assist in resolving any issues where possible.

8. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery.
  • We may request photos or additional details to process a claim.
  • Replacement or refund options will be provided where applicable.

9. Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.